Question: How did you get into the temperature controlled distribution sector and what is your role within Eskimo Express?
Answer: We had already successfully run Connections Courier Services and Air Connections Worldwide for many years and we began receiving enquires to deliver temperature controlled samples in the UK. One of our first enquires was from an existing client, a well known yoghurt manufacturer. They had previously been moving samples in their own cool boxes around the country in taxis which was not always successful, especially in the summer months. They approached us to see if we could provide a temperature controlled van to take some samples to Paris and we purchased a small chiller van to see if there was a market for this and the rest is history.
As the temperature controlled business expanded we soon decided to separate the business of normal courier and temperature controlled courier work. Eskimo Express Limited was then developed further and now has a fleet of over 30 vehicles.
In 2014 further expanding on the temperature controlled business we then created Eskimo Packaging Limited.
Question: Can you firstly tell us what temperature controlled vehicles that Eskimo Express operates?
Answer: Our fleet consists of a selection of multi-temperature vehicles which include:
* Extra Long Wheelbase 3.5 tonne up to 4 pallet capacity
* Sprinter type 3.5 tonne up to 3 pallet capacity
* Medium Wheelbase 3.5 tonne up to 2 pallet 12OOkg capacity
* Berlingo for small loads and samples
Question: What has been the most important technical development in your temperature controlled bodies and refrigeration systems in recent years and how has it impacted on your operations within Eskimo Express?
Answer: The most important technical developments in temperature controlled bodies is that all our vans are built to the highest specification, with ATP certification which is a legal requirement for Mainland European deliveries. It also ensures that all our vehicles are suitable for all our clients varying requirements.
Question: Are you using telematics across your fleet currently? If so, what advantages do you see this gives your clients?
Answer: Satellite Tracking systems are an integral part of our operations, giving us the ability to see any deviation of load temperature before it can affect the product on board.
Customers can login to our web based system and see in present time where there delivery is and the temperature of each load area, ensuring complete track and trace.
Question: Customer needs are constantly changing, so what are you finding is now the biggest request from your customers?
Answer: Among the most regular request from our clients are: Full journey temperature record in present time and historical.
Question: What environmental measures does Eskimo Express incorporate to ensure best practice?
Answer: Route planning in the office and live route management to avoid traffic delays and monitor driving behaviour. We are constantly reviewing our fleet with specific regard to emerging eco-tech developments.
Question: Since the Brexit decision, have you noticed any changes with your business?
Answer: Since the Brexit decision was made we have found that our international transport and packaging costs have increased due to the negative impact to Sterling against the Euro and US Dollar.
Question: Lastly, would you like to share any news about your Eskimo Express that you feel would benefit the TCS&D readers?
Answer: Our plans for 2018 include further development of Eskimo Packaging Ltd specifically with regard to the European Market.
We are the European agent for Thermafreeze refrigerated packaging, which we currently use ourselves for shipping customers consignments Worldwide.
We have been using this FDA compliant product for many years and it can be purchased from our Eskimo Packaging websites.
We are currently in negotiations with a specialist fridge converter for a different type of ATP certified vehicle.